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VJKKVJKF das works a mobile phone contact centre where we take calls for technical support. A Singh called in asking for the order of his recent battery. I informed him that due to a pervious mistake you can't get a battery replacement for this device as it is over 6monthes ( which is correct for the company policy ) Now the singh started to swear saying words such as SH!T , i advised that i would terminate the call if he kept swearing as i don't appreciate this kind of language especially from a Singh. This so called "singh" swore at me telling me to "f*** you then" my reply was ok then , good luck getting a new battery. The singh disconnected the call then. This so called "singh" has called in after i went and logged a complaint with the CEO saying i was being racist towards him. After listening into the call the operation mangers are logging this as a racial slur for saying singh and also as not good customer service. The company ceos want action taken against me including a investigation. The implications are i could lose my job for just stating : i don't appreciate this kind of language especially from a Singh. If i do get fired on these grounds and the company twists it as some kind of racial abuse , what can i do? Can i appeal this anyhow? This isn't justice. Any advice people? I'm based in the UK.