Well, I think Air-India is a racist airline. I flew on it hen i went to Amritsar and completely ignored me. I asked for a pillow and the said they didn't have any, but another guy asked them and they gave it to him. They were also very rude towards me during the whole trip.
however, i toke their name and complained to the air India authority in Amritsar. After doing a follow up on it I found out the employees involved in this were suspended with out pay so i was happy.